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Monday, November 14, 2005

The price of popularity 

As many will be aware the support for Oracle XE is peer support, by way of a hosted forum over at forums.oracle.com. This is a place I intend to frequent regularly, but boy is my patience wearing thin.

I first started getting annoyed with the login process last week, but today I have tried 4 times to login. The average length of time from hitting go on the username/password screen to seeing the forum is 98 seconds. This is really not acceptable.

7 Comments
7 Comments:
>> The average length of time from hitting go on the username/password screen to seeing the forum is 98 seconds.

Niall. The secret is to log in first thing in the morining (whilst most of America i still asleep) and just keep a session open for the whole of the day. I find Firefox is a lot better for this than IE was.

Still, you'd think Oracle would regard the forums as an advertisemnet for the scalability and reliability of Oracle products. But apparently not.

Cheers, APC
 
well, not sure if it is popularity, or j2ee that shows scaling hick ups.
 
Niall,

I've been logging in and out frequently myself. I've never had it take long to get in or out of the forum. Is this a widespread problem encountered by others?
 
I don't have such slow responses. However, I do find the repeated need to login annoying - it would be nice to have some sort of cookie-based "Remember me" option.

Also, I have a bookmark for the XE forum. When I use it, but am not already logged in, I get redirected to the login screen. Then, when I log in, I get sent to the main forums page, rather than to the XE forum that I was aiming for. Not a crisis, but definitely annoying.

I do find that the Oracle forums aren't as user-friendly as many web-based forums out there. This is a shame when XE support is forum-based.

Paul
 
Don't have such a slow response either (accessing it currently from europe).
 
I've posted a few questions to the forum and hit it at different points during the day.. I haven't experienced any performance issues.
 
It sure isn't my idea of quick ;)

Can't they at least setup OSSO to use permanent cookies so that we don't have to sign in all the time?
 
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